Real-time insight. Real-world results.

Medallia unifies every customer signal and applies industry-leading AI to deliver the intelligence and outcomes today’s leaders need to transform their business.

Smarter tools. Faster action.

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Experience ’26 Keynote Highlights - homepage

Drive outcomes that actually move the business.

Medallia helps enterprises cut costs, grow revenue, and turn experience data into meaningful impact—every single day.

Trusted by the biggest brands. Ranked “leader” by top analysts. Proven partnership around every corner.
Built for complexity, Medallia adapts to any structure, captures every signal, and delivers the right insights to every role.
Frontline-Ready AI™ lets you act fast, fix faster. So every employee can confidently move the needle every day.

Frontline-Ready AI™ No training required.

With AI tools designed to make smart work easier, now every employee can make a difference, from the frontline to the boardroom.

  1. Smart Response - AI-generated, personalized, and branded replies to close the loop in seconds.
  2. Themes with GenAI - Automatically surface emerging themes across text analytics—no manual tagging, no waiting.
  3. Root Cause Assist - AI digs deep into the data to surface drivers—no analyst required.
  4. Intelligent Summaries - Turn mountains of unstructured text into instant summaries you can move fast on.

ROI you can tell your CEO about.

“The whole point is we don’t just want raw data. We want information. We want actionable data trends that the field finds valuable. That’s the strategic value of a company like Medallia.” —Director of CX Measurement and Data Analytics

185% 3-year ROI

$30M growth from personalization

3X ROI for every $1 invested

$15M saved via tech consolidation

Brands that don’t miss. Stories that prove it.

Hospitality

Best Western Understands What Matters Most with Medallia

Financial Services

Watch H&R Block Activate Every Employee with Medallia

Life Sciences

J&J uses service-desk feedback to improve the employee experience

Analyst don’t usually agree. Except on Medallia.

2026 Gartner Magic Quadrant™ for Voice of the Customer Platforms
The Total Economic Impact™ Of Medallia

Cost Savings And Business Benefits Enabled By Medallia

There’s a hidden story in your data.

Connect with one of our experts to learn more.