WHY MEDALLIA

Turn insight into decisive action—and drive transformation at scale. For organizations that demand excellence, enterprise readiness, and measurable ROI, make it happen with Medallia.

41% increase in customer satisfaction

10% decrease in employee service desk incidents

25-46% increase in conversion

Where insight drives bottom-line impact.

Industry-leading insights, powered by AI—so you know exactly where to look for results.

Intelligence that drives action

Top-tier analytics that deliver precise, actionable insight.

Frontline-Ready AI

AI that guides next best actions—from the frontline to boardroom.

Security at enterprise scale

Built to exceed your needs with scalability, security, and compliance.

The real insights. The right people. The perfect action.

A connected platform empowers your entire organization to act on the insights that matter most.

Customer Experience

Measure, analyze, and orchestrate exceptional customer experiences.

Marketing & Digital

Deliver engaging omnichannel journeys at scale.

Research & Insights

Uncover key insights and trends to inform marketing and CX initiatives.

Product

Identify opportunities to drive product-led growth and development.

HR & People Analytics

Create a culture of empowerment and retain highly engaged employees.

Locations & Operations

Unlock the power of your people to create consistent, personalized experiences.

Customer Service

Empower agents & reduce support costs.

Sales & Customer Success

Fuel customer loyalty, retention, and upsell.

Built for results. Backed by data.

185%

3-year ROI

$39.25M

Additional customer revenue

$15.2M

Saved in legacy technology consolidation

Data based on A Forrester Consulting Total Economic Impact™ Study Commissioned By Medallia, January 2025.

More than a platform. A partner.

We’re committed to delivering measurable ROI and enterprise-wide impact. With decades of experience running best-in-class customer and employee experience programs, our team of experts is eager to partner with you at every step—from design to implementation and beyond.

“Medallia worked with us to develop and deliver an insurance program that helped us transform into a truly customer-centric company empowering 76,000 employees to deliver a world-class experience to millions of customers globally.”

ISABELLE CONNER Isabelle Conner, Group Chief Marketing and Customer Officer, Generali Group

Analysts Agree. Medallia is a Leader in Experience.

The 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

MEDALLIA NAMED A LEADER

Report
2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Medallia has been named a Leader for the 4th consecutive time for our powerful platform that enables comprehensive collection, analysis, actioning, and reporting of Voice of the Customer (VoC), and customer experience (CX).

The Forrester Wave™: Customer Feedback Management, Q4 2024

MEDALLIA NAMED A LEADER

Report
2024 Forrester Customer Feedback Management
Learn why Medallia was once again named a leader by Forrester and received top scores for Current Offering and Strategy.

The Gartner Magic Quadrant™ for Voice of the Customer (VoC), 2024

MEDALLIA NAMED A LEADER

Report
2024 Gartner Magic Quadrant
Learn why leading analyst firm, Gartner, named Medallia a leader in VoC for the third consecutive year.